WorkIO

• How we automated email support with an AI assistant (real case)

  01/07/2026

  For years we answered practically every support email by hand. Today, a large part of them get a response within seconds, thanks to an AI assistant.

• In product, there's no such thing as an innocent change

  02/01/2026

  Have you ever made a change that seemed completely harmless… only to discover later that it created confusion where you least expected it? This article isn’t about a technical bug or an architecture failure.

• Estimating development time: from gut feel to method

  15/05/2025

  When will it be ready? When someone in a meeting asks, “When will it be done?”, you’ve entered the most high-stakes part of any software initiative: time estimation.